Terms of Use

Last updated as of 9 July 2025

IMPORTANT: These Terms of Use (hereinafter referred to as these “Terms”) are the terms between you (an individual, company, or any other entity) and Helio Additive (see description in “About Helio Additive” section) for the use of the Product (see Section 1.1 of these Terms). You must have reached the age of majority for the legal jurisdiction that you reside in to access and sign these Terms. If you have not reached the age of majority, your guardian must agree to or sign these Terms. Please read these Terms carefully before you use your Helio Additive Product mentioned in these Terms. Your use of a Helio Additive Product will be deemed as your acceptance of the constraints mentioned in these Terms. Otherwise, please do not use any Helio Additive Product. You may access a copy of these Terms at any time by visiting Helio Additive’s wiki (wiki…) and retain a copy of these Terms for future reference.

About Helio Additive

  • United States or Rest of World (outside China): “Helio Additive” refers to Helio Additive Inc.
  • China: “Helio Additive” refers to Suzhou Qi Liu Info Tech Ltd.

1. General Terms

1.1 Product Definition. The “Product” under these Terms means the Helio Additive software which is accessed via the Helio Additive dashboard or through other software via the Helio Additive API/SDK, possibly referred to as “Dragon.” The software includes:

  1. All code, embedded software, documents, interfaces, content, fonts, and any data stored on it that is protected by copyright held by Helio Additive or its licensors.
  2. Any updates or upgrades to the software mentioned above.

1.2 Scope. The Software covered by these Terms is subject to these Terms regardless of how it is delivered—whether stored in read-only memory, via API/SDK, other media, or downloaded from an online source authorized by Helio Additive—unless otherwise agreed in writing.

2. End User Software Licence

You are granted a limited, non-exclusive licence to access and use this Software (as defined in Section 1.1), subject to these Terms. The Software cannot be sold, transferred, or used for any other commercial purpose.

3. Your Obligations

3.1 You may not use Helio Additive technology or intellectual property to develop software or design, develop, manufacture, sell, or licence third-party devices/accessories without Helio Additive’s prior consent.
3.2 You may not use data generated by Helio Additive Software to train, fine-tune, or develop neural networks, machine learning models, or other AI systems.
3.3 You may not sell, rent, lease, lend, sublicence, or distribute any part of the Software without prior written permission.
3.4 Except as expressly permitted, you shall not—and shall not allow others to—modify, copy, reverse engineer, publish, decompile, export, disassemble, or create derivatives of the Product.
3.5 You agree not to use the Product (or updates) to:

  1. Copy or use any part of the Software beyond the scope of these Terms.
  2. Provide or allow third-party access without Helio Additive’s written consent.
  3. Use the Product deceptively or for deceptive purposes.
  4. Remove any copyright notices or attributions.
  5. Bypass or tamper with any digital rights management within the Product.
  6. Commit any other improper or illegal acts.

3.6 When using the Product for simulation & optimization of G-code, you must be authorized by the relevant rights holders. Reproduction of materials is limited to non-copyrighted materials, those you own, or those you’re authorized to reproduce. All ownership and IP rights of material accessed or displayed remain with the material’s owner.
3.7 Feedback. If you provide suggestions about the Product (“Feedback”), you grant Helio Additive an unrestricted, perpetual, irrevocable, non-exclusive, royalty-free right to exploit that Feedback without obligation to pay or notify you.
3.8 You shall use the Product only in compliance with all applicable laws and regulations in your jurisdiction.

4. Reservation of Rights

Helio Additive and its licensors own and retain all rights to the Software’s interfaces, graphics, design, firmware, services, and all other elements not expressly granted herein.

5. Privacy Policy

Helio Additive’s Privacy Policy explains how we collect and use data. For details on data collected through the Product, see the Privacy Policy at: wiki…

6. Consent to Use of Data

6.1 Data generated through your use of the Software may be processed or transferred to Helio Additive and its affiliates, including jurisdictions with different data protection standards.
6.2 We retain your data only as long as necessary to fulfill the purposes described here and in our Privacy Policy. While we implement safeguards, no system can guarantee absolute security.

7. Software Updates & Maintenance

7.1 We may provide updates, patches, enhancements, or other modifications to the Software, deployed automatically or requiring manual installation.
7.2 Timely installation of updates may be necessary to maintain functionality and security.
7.3 All updates are subject to these Terms unless accompanied by additional terms.
7.4 Critical bug fixes and security updates will be provided for a reasonable period per industry standards.

8. Services & Features

8.1 The Software may include cloud services, simulation features, optimization tools, and third-party integrations. Feature availability may vary by account type, location, hardware, or connectivity.
8.2 We reserve the right to modify, suspend, or discontinue any Services at our discretion without notice.
8.3 Some features rely on specific data inputs; they may occasionally produce false positives or negatives.
8.4 Continued access to certain Services may require an internet connection and acceptance of supplemental terms.

9. Third-Party Software Statement

9.1 While the Software supports general G-code files, compatibility with every slicer’s output cannot be guaranteed. We assume no liability for any damage resulting from processed G-code.

10. Changes to this Policy

10.1 We may amend these Terms from time to time. Prominent notice will be provided (e.g., website banner, email, or in-app notification). The “Last updated” date at the top indicates the latest revision. Continued use constitutes acceptance of the new Terms.

11. Termination & Ongoing Effectiveness

11.1 These Terms take effect upon your first installation. Breach may result in deactivation of your account, loss of access, and you must delete all copies of the Software immediately.

12. Disclaimer of Warranties

12.1 The Software and related Services are provided “as is” and “as available”, without any warranties—express or implied. You assume all risks.
12.2 We are not responsible for injury, damage, or loss from improper use of hardware; you must follow all safety practices and manufacturer instructions.

13. Limitation of Liability

13.1 We shall not be liable for damages arising from misuse, abuse, or unauthorized modification.
13.2 To the fullest extent permitted by law, we are not liable for indirect, incidental, special, punitive, or consequential damages, including loss of profits or data.
13.3 Our total liability to you for any claim shall not exceed the amount you paid (if any) for the Software in the 12 months preceding the claim.
13.4 Some jurisdictions do not allow certain exclusions or limitations; if such laws apply, those provisions may not apply to you.

14. Technical Support

Unless a separate agreement specifies otherwise, we are not obligated to provide support beyond what is reasonably necessary to maintain basic Software functionality.

15. Export Compliance

You agree to comply with all applicable export control laws and not to export, re-export, or transfer the Software where prohibited by law.

16. Contacting Helio Additive

If you have questions or support requests, contact us at:

Helio Additive
Email: support@helioadditive.com
Website: www.helioadditive.com

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of the United States, without regard to conflict of laws. Any disputes will be settled by binding arbitration in Hong Kong under HKIAC rules, in English, by three arbitrators.

18. Entire Agreement

These Terms, together with the Privacy Policy and any supplemental terms, constitute the entire agreement and supersede all prior communications and agreements, whether oral or written.